Contact Us
Course Technology
25 Thomson Place
Boston, MA 02210
Phone: 1-800-648-7450
Place an Order
Custom Publishing Solutions
Find Your Sales Rep
Software Technical Support
Request Review Copies
Course.com Password Request
Receive Rights and Permission to user our material
Accessibility / Disability requests to use our material
Place an Order
Call us Monday through Friday, 8:00am-6:00pm EST
| U.S. | |
Call: |
1-800-354-9706 |
Fax: |
1-800-487-8488 |
Email: |
esales@cengage.com |
Mail:* |
Cengage Learning Attention Customer Service PO Box 6904 Florence, KY 41022 |
| Canada | |
Call: |
1-800-268-2222 |
Fax: |
1-800-430-4445 |
Email: |
inquire@nelson.com |
Mail:* |
Nelson 1120 Birchmount Road Scarborough, Ontario M1K 5G4 |
All Other International
Global Coporate Sites
**When Ordering by mail, include the following information:
- Billing name, address (including zip code), phone, and account number.
- Title and ISBN or Order # for each product ordered.
- Authorized and numbered purchase order (for orders not accompanied by payment).
- If paying by credit card, the billing address must match the credit card information. Provide credit card name (MasterCard, Visa, Discover, American Express), credit card number, expiration date and CVN/Security Code.
- All special billing and/or shipping instructions clearly marked.
Custom Publishing Solutions
The Cengage Learning Custom Order Center will assist you with your requests for Cengage Learning Custom Solutions, Custom Publishing, Custom Bundling, and any other special requests.
To place orders, choose from one of the following options:
Call: |
1-800-355-9983 |
Fax: |
1-800-487-8488 |
Email: |
customsolutions@cengage.com |
Mail: |
Cengage Learning Attention Custom Solutions PO Box 6904 Florence, KY 41022 |
Find Your Sales Rep
Finding your sales representative is easy. You can quickly find by using our Rep Finder.
Software Technical Support
Free technical support is available for all software products such as computerized test banks and CD-ROM packages that accompany our titles.
Phone: 1-800-648-7450, option #5
For Course Technology Products:
Monday – Thursday: 8:30 am – midnight EST
Friday: 8:30 am – 6:30 pm EST
Sunday: 4:00 pm – midnight EST
Email: Technical Support
Download Instructions
FAQs
Search Knowledge Base
If you have questions or issues related to Blackboard / WebCT, please go to the following link: http://www.thomsonedu.com/support. From the "Select a product" drop down menu, choose "WebTutor on Blackboard" or "WebTutor on WebCT" from this list. You may also call 1-800 423-0563.
For questions regarding Autodesk Press product installation, setup and/or system requirements:
Phone: 1-800-985-4794
Hours: Monday - Thursday: 8:30 AM – midnight EST
Friday: 8:30 am – 6:30 pm EST
Sunday: 4:00 pm – midnight EST
Autodesk Online Support/Knowledge Base
Autodesk Discussion Boards
Autodesk Up & Ready Support
North and South America (including the Caribbean)
Product Support in English
You are entitled to 30 days of Up and Ready web and telephone support from your date of Registration, in English, covering installation and configuration of your new AutoCAD only Autodesk software.
The 30-day support program will automatically be set up in the name of the person registering the product. This registering party will receive a system notification to set up a login to access the support program.
Call +1-425-485-3757 Monday through Friday from 7:00 a.m. to 5:00 p.m. Pacific time, excluding U.S. holidays.
Please note that this technical support does not cover any commercially available software such as AutoCAD, CAD KEY, etc.
Request Review or Desk Copies
| U.S. Career Schools, Colleges, Universities, Continuing Education Departments, and Post-Secondary Vocational Schools | |
Call: |
1-800-648-7450 |
Fax: |
1-518-881-1247 |
| U.S. K-12, Secondary Vocational Schools, Adult Education, and School Districts | |
Call: |
1-800-354-9706 |
Fax: |
1-800-487-8488 |
Email: |
swepcustomerservice@cengage.com |
| Canada: | |
Call: |
1-800-268-2222 |
Fax: |
1-800-430-4445 |
Email: |
inquire@nelson.com |
All Other International
Global Coporate Sites
Receive Rights and Permission to use our material
Customers seeking to use material from any Cengage Learning product must submit a request online at www.cengage.com/permissions. This includes requests for electronic files on behalf of students with disabilities.
For follow-up questions, please email: permissionrequest@cengage.com
Phone: 1-800-730-2214
Fax: 1-800-730-2215
Accessibility / Disability requests to use our material
Customers seeking access on behalf of students with disabilities to electronic files from any Cengage Learning product must submit a request online at www.cengage.com/permissions.
For follow-up questions, please email: permissionrequest@cengage.com
Phone: 1-800-730-2214
Fax: 1-800-730-2215